(QUALITY, ENVIRONMENT, ENERGY, FOOD SAFETY, WORK SAFETY, GUEST SATISFACTION)
The main goal of our hotel is to provide the best quality service by keeping guest satisfaction above everything, together with all our employees. In line with this goal;
- – Ensuring legal and other requirements
- – To prevent environmental pollution by using our natural resources in the most efficient way and to protect nature, to reduce the amount of our waste, to recycle it or to make it harmless,
- – To provide the Food Safety system, to prioritize the hygiene conditions,
- – To follow up all guest complaints from all kinds of sources, to resolve complaints and to inform our guests about this issue and turn complaints into opportunities for ourselves,
- – To minimize the risks that will endanger the health and safety of our employees, guests and business partners and to prevent work accidents,
- – To use our energy resources in the most efficient way, to base on continuous improvement in energy efficiency and energy performance.
- – Obtaining accurate information and providing all necessary resources to achieve the goals and objectives.
- – Continuously improving and renewing ourselves with the understanding of total quality is our priority and indispensable management rule.
Our hotel demonstrates the determination and provides the resources necessary for the continuous training and development of its employees in order to achieve better.